Terms & Conditions

These terms apply when you book treatments, packages or gift vouchers at Imbewu Spa, Marloth Park. By completing a booking request or payment, you agree to these terms.

1. Appointments & confirmation

When you request a booking, you choose a preferred date and time. Your appointment is confirmed once we reply with an approved date and time.

• Please arrive 10 minutes before your confirmed appointment.
• Opening hours: Monday–Sunday, 08:00–17:00.
• We may contact you to confirm, reschedule or suggest an alternative time if needed.

2. Booking confirmation & deposit

A booking will be confirmed upon receipt of a deposit equal to 100% of the full invoice. Where a part-deposit has been agreed with us in writing, the outstanding balance of the booking is required seven days prior to arrival.

3. Automatic release date

If the deposit is not received as requested, Imbewu Spa reserves the right to release the booking, as it is not confirmed until the deposit is received.

4. Payments

Bookings are requested first and paid by EFT / bank transfer after Imbewu Spa confirms your appointment. Prices are shown in South African Rand (ZAR). Your confirmation includes a unique payment reference to use on your transfer.

Preview note: Imbewu Spa’s banking details appear here on the live site. They are left off this preview until the spa asks for them to be added.

Please send proof of payment to info@imbewuspa.co.za, or WhatsApp 067 402 0704, once payment has been made. Please state your name and the date of your slot as a reference.

5. Cancellation policy

• One week or more prior to arrival date: 50% refund of the full amount.
• Less than one week prior to arrival date: no refund of the full amount.

If you need to change or cancel your appointment, please contact us as soon as possible. Rescheduling and refunds are handled according to our Returns & Refunds Policy.

6. Gift vouchers & gift packages

You may buy either a rand-value gift voucher or a gift made up of specific treatments and packages. No appointment date is chosen at the time of purchase. The voucher is emailed after successful payment and carries a reference number.

To redeem it, the recipient contacts Imbewu Spa on 067 402 0704 or info@imbewuspa.co.za to arrange a date and time, quoting that reference. Appointments for gifts are subject to availability, and a gifted treatment is redeemable for the treatments named on the voucher.

7. Health & safety

Please inform us of allergies, medical conditions, pregnancy or pressure preferences when booking or on arrival. Some treatments may not be suitable for all guests. You may be asked to complete an indemnity form before your treatment.

8. Liability

Imbewu Spa provides professional wellness services with reasonable care. We are not liable for loss or damage arising from circumstances outside our reasonable control, or where accurate health information was not provided.

9. Contact

Imbewu Spa · 2410 Papegaai Avenue, Marloth Park, 1321
Phone: 067 402 0704 · 013 150 0929
Email: info@imbewuspa.co.za

10. Company details

D & P Contribution (Pty) Ltd, trading as Imbewu Spa
Director: D.M. Mtsweni
Company registration no: 2015/413270/97
P.O. Box 61543, Marloth Park, 1321

Last updated: September 2026